Creata Computer Network

General Terms of Service

These terms of service are for Creata Computer Network. These documents may be modified without notice.

Definitions

CLIENT:A customer purchasing services from Creata Computer Network. (http://www.creataisi.com/).

CCN:: Creata Computer Network, the provider of computer networking and repair services.

ALLOWANCES: Computer consulting, configuration and repair tasks depend on complex conditions and interactions. An estimated time is proposed to which the tasks will be attempted and confined. There is no guarantee that this allowance will result in a completed task. If the task is not completed, the CLIENT will be notified so that an additional time allowance can be approved or rejected.

WORK: You as our client will specify the scope of work to be completed. Some consulting can result in a final document, proposal or documentation.

General Agreement

CCN agrees to provide consulting, maintenance and repair services for CLIENT during regular business hours (8 am to 6pm, PST, Monday through Friday). These services can be provided by telephone, remotely using our SimpleHelp interface or on-site at your place of business. Our billable rate is $100 per hour. All hourly services are provided in 15 minute increments. CCN agrees to provide advice, services, and technical support to the best of its ability. This document outlines some of the general terms and conditions under which CCN provides these services. Specific terms and conditions are proposed as warranted by the requirements of the tasks to be completed.

General Work Descriptions

Detailed work descriptions MUST be in writing and are to be provided and agreed upon separately. All communications will be via email or phone as required. These communications may incur additional charges if they include consulting, technical advice, or support not covered by that work description.

Following are the types of work descriptions covered in this terms of service:

  1. Service or Consulting package descriptions as published on the CCN website and provided as a separate pdf document.
  2. Installation package descriptions as published on the CCN website and provided as a separate pdf document.
  3. Custom proposals as requested by CLIENT. Custom proposals must be signed by CLIENT to become a valid work description.

Consulting

Consulting may be provided separately or as part of a work description. The following terms and conditions apply in all cases:

  1. All consulting time is measured in 15 minute increments.
  2. It is at CCN's discretion when the consulting time begins and ends. Generally this is based on the following conditions:
    1. The CCN agent is providing knowledge or advice in oral or written form, of which is within the domain of SSLLC's expertise.
    2. The CCN agent is gathering or assembling third party information to be delivered to CLIENT.
    3. The CCN agent is evaluating or analyzing information provided by CLIENT.
    4. The CCN agent is documenting information to be provided to CLIENT.
  3. Consulting is provided within the DEV CENTER or by phone and logged into the DEV CENTER depending on the conditions outlined in the general package description or the detailed work description.
  4. There is no assumption that any consulting will result in WORK as defined herein. This must be specified by the work description or proposal.
  5. CCN has no control over the use of the results of consulting services. CCN is not responsible for how the results of this advice or information are to be used by the CLIENT, and is not responsible for any damage incurred by that use.

General Conditions and Limitations

  1. There are no assumed or standard services, components, or features beyond the published or signed work description. If is not listed specifically in the work description or documented in the DEV CENTER, it will not be provided.
  2. The DEV CENTER is the complete and sole channel of communications between CCN and the CLIENT. Email and phone communications are only a convenience that CCN may provide at their discretion.
  3. .Since CNN has no control over the use of these services, SSLLC is not responsible for how the results of these services are used by the CLIENT, and is not responsible for any damage incurred by that use.
  4. Unless otherwise documented and approved by both parties, any contact by Internet, modem, phone, email, or in person between CCN and the CLIENT or their agents will be covered under this agreement as a billable expense and logged into the DEV CENTER logs.
  5. If a project or service task requested gets dropped by the CLIENT or goes dormant for more than 1 month. CCN is not held responsible for the costs involved in re-starting that project or task.
  6. At any time CCN reserves the right to terminate a project/task, if the client does not adhere to the limitations and conditions listed herein or in the published Terms of Service Agreement, does not maintain their account in good standing, or does not adhere to any other signed agreements or attachments associated with this project or task.
  7. CCN is not responsible for unsatisfied work that is not brought to our written attention within 10 days of delivery, to immediately resolve these issues. Deliverables are considered approved by CLIENT and chargeable, after the same 10 days if there is no response from CLIENT in writing. Work so approved, would not be grounds for future credit card chargebacks, billing disputes or payment delays.
  8. CCN is not responsible for the business or functional utility of work completed at any interim stage of a project or task.
  9. CCN is only responsible for functions as outlined in the written description of work as described herein. No functions or utility is to be considered standard or assumed beyond the written and signed or approved description. An unchallenged description or requirement in the DEV CENTER is to be considered an approval by the CLIENT
  10. All work descriptions are considered amendments to this document and must be agreed upon separately.
  11. CCN will not be responsible for any agreements with other vendors used in the completion of the required work descriptions, nor managing CLIENT's third party accounts or setup.
  12. Oral or email discussions are not to be considered “written” and can not alter or amend this agreement.

Payment Terms and Conditions

  1. All service packages are prepaid and work can not commence until payment has officially cleared from the deposited financial institution.
  2. For custom projects or payment plans:
    1. CLIENT will provide a credit card for all payments and is responsible for paying for work completed by CCN on a monthly basis.
    2. CLIENT will be given access to a development version on the internet for review and approval.
    3. Final payment will be processed AFTER approval and BEFORE the work is delivered or deployed to the CLIENT.
  3. CLIENT agrees that no chargebacks will be initiated without written notice within the 10 day condition of #6 in “General Conditions and Limitations” and allowing 15 workdays for CCN to respond and resolve the issue.
  4. There will be a $25 service charge for all denied credit card processing.

Refunds – Prepaid or Deposits

  1. There are no refunds on any service package or deposit after 90 days of purchase.
  2. All approved refunds will be provided within 30 days of the approval of that refund.
  3. There are no refunds on Custom proposal deposits, except under the following conditions:
    1. Request for refund is within 30 days of payment of deposit.
    2. Refund will be prorated less the cost of providing the proposal, any services or programming rendered as of that date, and any consulting services provided during reviews and discussions about the project as determined by CCN.
  4. Full refunds on prepaid service packages are only permitted under the following conditions:
    1. Request for refund is within 30 days of purchase of prepaid service package.
    2. .No service has been rendered under the published work description of that package.
  5. Partial refunds on prepaid service packages are only permitted under the following conditions:
    1. Requested refund is within 60 days of the purchase of prepaid service package.
    2. Refund will be prorated less the cost of any services or programming rendered as of that date, and any consulting services provided during reviews and discussions about the service as determined by CCN.